Customer Specialist – French Speaker

We care about our customers - a lot - so we always want to give them superior customer experience. And that’s where you come in! We’ve built one hell of a product and our customers love us. Even our customers’ customers love us. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improves communication with their customers. We have been growing rapidly since our launch in 2013. Originating from Belgium, we have successfully launched activities in the UK, Benelux and Nordics. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues. Why should you join our team? Our Customer team solves complex issues that demand time and investigations. We need to understand our clients needs and problems and we try to improve our product every day. Everyday you’ll learn something new - no two days are the same. And you’ll have fun.



– What you’ll be doing… –
You are the single point of contact for our international customers, dealing with questions, issues and/or complaints – big or small
You act as the bridge between our clients and your colleagues in other teams
Identify customer needs and help customers use specific features
Proactively explore ways to solve problems quickly, take ownership and manage customer expectations. Build strong relationships with customers

– What makes a good Customer Specialist? –
You are obsessed with customer satisfaction and have the natural reflex to go the extra mile
You have confidence in managing difficult conversations with demanding customers
Fluent in French & English, working efficiency in Dutch is a plus
Strong written and verbal communication skills
In order to be successful, you must be passionate about technology and providing high calibre customer experiences.
The guts to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
Finance / accounting knowledge by experience or education is a plus but not a must

– What’s in it for you? –
The opportunity to help build a fast-paced and internationally growing Fintech Company, proudly part of Visma – the European leader in mission-critical cloud software
Regular team activities during and after work
Collaborate with a team of dedicated professionals, passionate about what they do, in a dynamic and evolving environment.
Monthly Company-wide Wellbeing Days off (Reviewed Annually)
Growth opportunities and personal training allowance
Cool office spaces in Belgium (Ghent), UK (London – Old Street / Shoreditch), Netherlands and Luxembourg
Fair salary package, lot’s of flexibility, and great additional benefits
Endless supply of excellent coffee, snacks, fresh fruits and … drinks to finish the week

Information de contact

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