{"id":37934,"date":"2025-01-03T15:09:35","date_gmt":"2025-01-03T14:09:35","guid":{"rendered":"https:\/\/www.digitalizewallonie.be\/products\/logiciel-itsm\/"},"modified":"2025-01-06T10:19:46","modified_gmt":"2025-01-06T09:19:46","slug":"logiciel-itsm","status":"publish","type":"products","link":"https:\/\/www.digitalizewallonie.be\/fr\/products\/logiciel-itsm\/","title":{"rendered":"Logiciel ITSM"},"content":{"rendered":"<p>Le logiciel ITSM de TOPdesk rassemble vos services IT en un seul endroit, ce qui facilite le partage des connaissances, les r\u00e9ponses aux questions et la r\u00e9solution des probl\u00e8mes. Vos agents gagneront du temps et les clients auront une raison d&#8217;\u00eatre satisfaits.<\/p>\n<p>En bref, la gestion des services informatiques (ITSM) est l\u2019ensemble des syst\u00e8mes et processus auxquels les organisations recourent pour am\u00e9liorer la fa\u00e7on dont l\u2019informatique est utilis\u00e9e.<\/p>\n<p>Qu\u2019est-ce que cela signifie ? L\u2019ITSM va bien au-del\u00e0 de la r\u00e9alisation des objectifs de votre d\u00e9partement informatique. Contrairement aux approches traditionnelles de la gestion informatique, il ne s\u2019agit pas de la technologie elle-m\u00eame. Il ne s\u2019agit pas du d\u00e9veloppement, de la livraison ou de la maintenance de mat\u00e9riel et de logiciels. L\u2019ITSM consiste \u00e0 offrir des services IT bien organis\u00e9s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le logiciel ITSM de TOPdesk rassemble vos services IT en un seul endroit, ce qui facilite le partage des connaissances, les r\u00e9ponses aux questions et la r\u00e9solution des probl\u00e8mes. Vos agents gagneront du temps et les clients auront une raison d&#8217;\u00eatre satisfaits. En bref, la gestion des services informatiques (ITSM) est l\u2019ensemble des syst\u00e8mes et [&hellip;]<\/p>\n","protected":false},"featured_media":38196,"template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_api_id":"172545","_exhibitors":["37932"],"footnotes":""},"tags":[],"edition":[394],"product-category":[],"class_list":["post-37934","products","type-products","status-publish","has-post-thumbnail","hentry","edition-digitalize-namur-2025"],"_links":{"self":[{"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/products\/37934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/products"}],"about":[{"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/types\/products"}],"version-history":[{"count":1,"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/products\/37934\/revisions"}],"predecessor-version":[{"id":38643,"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/products\/37934\/revisions\/38643"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/media\/38196"}],"wp:attachment":[{"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/media?parent=37934"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/tags?post=37934"},{"taxonomy":"edition","embeddable":true,"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/edition?post=37934"},{"taxonomy":"product-category","embeddable":true,"href":"https:\/\/www.digitalizewallonie.be\/fr\/wp-json\/wp\/v2\/product-category?post=37934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}